Hospital Heroes Honored by Iowa Hospital Association at Annual Gathering
Since 2007, IHA’s Hospital Heroes program has celebrated employees who have acted courageously in a moment’s crisis or selflessly served their hospitals and communities throughout their careers. On Oct. 9, IHA recognized this year’s hospital heroes at its annual meeting. The awardees were:
Amber Burke, UnityPoint Health – Blank Children’s Hospital, Des Moines, and Wendy Rockey, UnityPoint Health – Iowa Methodist Medical Center, Des Moines – Burke and Rockey saved a life through quick thinking and decisive action. On Dec. 9, 2023, while dining at a restaurant, Rockey, executive director of cardiovascular services at UnityPoint Health – Des Moines, noticed a man at the next table go into cardiac arrest. She sprang into action without hesitation, calling for help and beginning CPR. Burke, the Cancer and Blood Disorders Center program coordinator at UnityPoint Health – Blank Children’s Hospital, was about to leave the restaurant when she heard the commotion. She immediately joined Rockey, and together, they performed CPR for several critical minutes until paramedics arrived. The patient was transported to Iowa Methodist Medical Center, where his life was saved thanks to the efforts of these two nurses. Burke and Rockey had never met despite working for the same health system. Their paths crossed then, and their combined expertise and quick response were crucial in saving a life. Their story underscores the critical importance of CPR knowledge and shows how being in the right place at the right time, with the right skills, can make all the difference.
Scot Christiansen, M.D., Regional Medical Center, Manchester – Dr. Christiansen epitomizes the dedication and compassion of a rural physician, serving northeast Iowa for over 30 years. “Dr. C.” embodies the true spirit of a country doctor, always going the extra mile to provide care. Whether delivering babies, making house calls in snowstorms or providing after-hours care to those in need, Dr. C.’s dedication knows no bounds. He gives patients his cellphone number, inviting them to reach out anytime. His selflessness is evident in the countless ways he supports his patients, such as driving a pregnant, non-English-speaking woman to the hospital during a snowstorm, delivering her baby and ensuring she had the resources needed for her newborn. He also provides compassionate care to the Amish community, respecting their preferences while offering the best medical treatment. He often stays with patients during their last moments and supports grieving families. His commitment to his community is matched only by his humility. He never seeks recognition for his efforts. Dr. Christiansen is more than a physician; he’s a teacher, mentor, friend and hero in the eyes of those he serves.
Doug Hammel, Iowa Specialty Hospital, Clarion – Hammel has been a cherished Iowa Specialty Hospital team member for many years. He was initially a full-time cook before retiring. But his passion for service brought him back part-time, where he continues contributing his culinary talents and wisdom a few days a week. The news of his return was met with excitement throughout the hospital, and his presence has inspired both new and experienced employees. Hammel is more than just a skilled cook; he embodies kindness, compassion and generosity. His homemade desserts are legendary, but his selfless acts set him apart. Without seeking recognition, he regularly takes leftover food from the hospital, transforms it into meals and delivers them to a homeless shelter in Des Moines. This quiet generosity is a testament to his character and commitment to helping others. Hammel’s willingness to guide and support his colleagues and his humble dedication to the community make him a shining example of what it means to be a hospital hero. Everyone at Iowa Specialty Hospital recognizes his contributions and positive impact on the hospital and the broader community. His actions and spirit embody the essence of care and compassion.
Sara Beth Jones, RN, BSN, Cass Health, Atlantic – Jones is a compassionate leader at Cass Health, where she is the director of Nursing Supervision, Sexual Assault Nurse Examiner program coordinator and clinical instructor. Her commitment to patient care and advocacy is exemplified in a recent encounter that underscores her lifesaving impact. One night, a frequent visitor to the emergency room, known for struggling with substance abuse, was brought in by law enforcement after reporting a sexual assault. Although many might have dismissed the patient’s claims, Jones recognized her as a victim. Through building trust and providing compassionate care, she uncovered that the patient had been a victim of human trafficking for years. Understanding the delicacy of the situation, Jones coordinated with an advocate from Catholic Charities, ensuring she received the necessary care and was safely transferred to a shelter. Jones purchased clothes and breakfast for the patient and accompanied her in the ambulance to ensure she felt safe. Her support didn’t end there, as she continued to facilitate her care over the next year, helping her escape her abusers. Jones’ actions reflect her deep commitment to her patients and profession. Her leadership, compassion and dedication make her a true hero and an invaluable asset to Cass Health and the broader community.
Chris Jungers, Buena Vista Regional Medical Center, Storm Lake – Jungers has been a beacon of care and compassion at Storm Lake Middle School since 2009. As a committed school nurse, she tends to the health and well-being of over 900 students and staff, often going beyond her nursing duties to support disadvantaged families. Her role extends beyond the typical, as she helps families navigate many challenges, from managing chronic conditions like diabetes to securing necessities such as food, housing and dental care. Jungers’ commitment to education is evident in her passion for teaching first aid and CPR to staff and students. This skill became profoundly personal on Dec. 13, 2022, when she received a call that her father was unresponsive. Without hesitation, Jungers rushed to his side and performed life-saving CPR for 35 minutes until the ambulance crew could take over, saving her father’s life. Beyond her clinical expertise, Jungers’ warmth and dedication create a safe, nurturing environment for her students. She vigilantly monitors their health, treating each child with the same care as she would her children. Her superpower lies in her ability to seamlessly switch from nurse to advocate, ensuring her students’ and families’ physical and emotional needs are met. Chris’ dedication, calm under pressure and compassionate care make her a true hero in her school and community.
David Keith, D.O., Spencer Hospital, Spencer – Dr. Keith is not your typical care provider. His unique style – whether wearing a traditional white coat, fun scrubs, a Boy Scout uniform or even a kilt – reflects his dedication to his patients. His versatility extends beyond medicine, as he often serves as a doula, storyteller and photographer during deliveries, even serenading laboring mothers with his musical talents. Dr. Keith’s leadership in critical situations, especially in the Emergency Department, is a testament to his skills honed through years of medical missions and mentorship roles. His commitment to excellence is further demonstrated by his participation on hospital committees and willingness to embrace diverse responsibilities, such as officiating weddings during the pandemic. Known for his infectious enthusiasm and comprehensive approach to health care, Dr. Keith treats everyone with compassion, addressing their physical, emotional and spiritual needs. Patients and colleagues speak of his kindness, often sharing stories of how Dr. Keith provided comfort through a song, a kind word or a thoughtful gesture like delivering a patient’s favorite meal. Dr. Keith’s ability to balance professional expertise with genuine humanity makes him a true hospital hero. His dedication to patient care and his inspiring approach to medicine have earned him the admiration and respect of all who have worked with him.
Deborah Marlin, Southeast Iowa Regional Medical Center, Ft. Madison – Marlin’s firsthand experiences with grief led her to a profound understanding of the end-of-life journey. This understanding, coupled with her compassion, dignity and grace, became the cornerstone of her work. Her deep empathy and dedication to earning her grief counseling certification testify to her commitment to serving those in need. Marlin’s care extends beyond the clinical, touching her patients’ emotional and spiritual lives. She is known for her unique ability to connect with patients, discovering what brings them joy and making their final days as fulfilling as possible. Whether repairing a beloved sewing machine, hosting a Disney princess party or getting a patient their favorite coffee, she ensures her patients feel seen, loved and valued. Marlin also leads a monthly grief support group, providing a safe space for bereaved people to heal. Her commitment to continuous learning and pursuing a certificate in death and grief studies testify to her dedication to her calling and personal growth. Deborah Marlin’s compassionate care, spiritual support and tireless commitment to her patients and their families make her a true hero in hospice care. Her ability to bring light and joy to the darkest moments is a testament to her extraordinary character and profound impact on all who know her.
Ann Reid, Community Memorial Hospital, Sumner – Reid’s versatility and dedication are exemplified in her roles as an Emergency Department provider, trauma coordinator and wound care specialist. Her calm demeanor and clinical expertise have been instrumental in managing critical cases. Her leadership was particularly evident in a challenging pediatric case where Reid’s preparation, delegation and steady presence guided the team through a complex and stressful situation, resulting in a successful patient recovery. She coordinates debriefings after critical incidents, fostering growth and improvement within the team. Her efforts to maintain practices and equipment underscore her dedication to providing the best possible outcomes. Beyond her professional duties, Reid’s generosity and community spirit shine through. She donates handmade quilts and baby blankets and bakes holiday treats for the staff and volunteers at the foundation’s annual fundraiser. Reid’s tireless dedication, leadership and compassion have made her an invaluable asset to Community Memorial Hospital and the community.
Ambulance Crew, Waverly Health Center, Waverly – On Dec. 10, 2023, the quick and decisive actions of Waverly’s first responders saved the life of a Wartburg College baseball player who suffered a sudden cardiac arrest in his home. Responding within two minutes of the 911 call, the committed professionals from the Waverly Police Department and Waverly Health Center’s ambulance crew acted with precision and expertise, delivering lifesaving measures that allowed him to recover fully. The Waverly Health Center team worked in perfect harmony to stabilize and transport him to the emergency room for further treatment. Their swift response and skilled care ensured he would survive and return to the baseball field for his senior season. This incredible team consistently puts the community’s well-being above any desire for recognition. Their actions on that December morning reflect their unwavering commitment to serving the citizens of Waverly with courage and compassion. The Wartburg College baseball team was proud to honor these heroes at a game this spring, recognizing their vital role in the community. Thanks to their dedication, the patient is alive today, a testament to the life-saving power of quick thinking and expert medical care.
Emergency Room Staff, Monroe County Hospital and Clinics, Albia – On the night of Jan. 8, 2024, the Emergency Room staff at Monroe County Hospital and Clinics demonstrated extraordinary teamwork and dedication, saving the life of an 8-year-old boy during a severe snowstorm. When the child arrived in critical respiratory distress, every available staff member focused on stabilizing him. The situation was dire. His condition was deteriorating rapidly, requiring immediate and complex interventions, including intubation. The staff worked seamlessly with nurses, EMTs, paramedics and even the chief nursing officer involved in his care. Despite the harrowing weather, which grounded air transport, the team coordinated a high-risk ambulance transfer to Des Moines, adding an EMT to ensure the boy’s safety during the treacherous journey. Throughout the ordeal, the Emergency Room team provided lifesaving medical care and showed immense compassion, checking on the boy’s parents and keeping them informed despite the overwhelming situation. Their heroic efforts extended beyond that night, with the Emergency Room physician continuing to follow up on the child’s progress during his subsequent hospital stay. The personalized and relentless care provided by the team that night ensured the boy’s survival and recovery, allowing him to return home to his family. This incredible group of professionals exemplifies the meaning of “hospital heroes,” working together under a challenging condition to save a life and provide hope to a family in crisis.
Transport teams, MercyOne Des Moines Medical Center, Des Moines, and UnityPoint Health – Des Moines – A remarkable team of health care professionals from two health systems showed extraordinary effort in saving the life of a 4-year-old girl. This young patient was recovering from heart surgery when she suddenly declined and required immediate transfer to Children’s Nebraska in Omaha for lifesaving care. The situation was dire, with the child on a life support system that temporarily replaced the function of the heart and lungs. To make matters more challenging, this urgent transfer had to occur during a severe blizzard in January 2024. Despite the treacherous conditions and the logistical hurdles, this six-person team of committed medical professionals sprang into action. They meticulously coordinated with multiple facilities, secured an ambulance to handle the necessary life-support equipment and assembled a specialized team, including a respiratory therapist, paramedic, EMT, perfusionist and specially trained nurses. Their unwavering commitment and clear communication were crucial as they navigated the storm to transport the young girl safely to Omaha. Thanks to their extraordinary teamwork, the child underwent the necessary surgery and is now thriving and enjoying life with her family. This team’s dedication, creativity and courage in the face of immense challenges exemplify what it means to be true health care heroes.
Nominations are being accepted for the 2025 Hospital Heroes Awards, which will be presented at the Iowa Hospital Association’s next annual meeting in Des Moines on Oct. 7-8, 2025. Anyone may nominate a hospital hero through the Iowa Hospital Association website.