The Empathy Effect: 4 Ways to Build Trust and Strengthen Relationships with Patient
The provider-patient relationship is critical to quality care, especially now, in an age of heightened uncertainty. Communicating effectively is one of the most important skill sets any provider can have, and continuously improving your capacity for relationship building will benefit you and your practice for years to come.
Advice for Dealing with Potentially Dangerous Patients
Healthcare providers regularly deal with patients under stress and are exposed to the risk or threat of violence in the workplace at higher rates than most other professions. Unfortunately, the nature of the profession makes it necessary for providers sometimes to care for, manage, or defend themselves from a person who is acting out violently.
Patient Portals and the Future of Provider/Patient Communication
Any provider who has implemented a patient portal knows that the Field of Dreams line “if you build it, they will come” does not apply. In fact, getting patients to come and actively engage with a patient portal system, which is needed to meet meaningful use requirements, is forcing many practices to take a new look not only at portal systems and their capabilities, but also at the meaning of the word “marketing”.