Phone Outages Across Iowa Impacting MercyOne Facilities

MercyOne is deeply committed to serving our patients. On Thursday, May 30, 2024, we discovered inbound calls to MercyOne facilities across Iowa, including MercyOne Siouxland, North Iowa, Waterloo, Cedar Falls, Oelwein, Des Moines, West Des Moines, Dubuque, Newton, and Centerville Medical Centers would not go through, and callers received a busy signal. We have been diligently working with phone service providers to resolve this issue. The problem is reportedly due to water issues in a switching center in Des Moines, which could also be impacting cell towers. 

Patients needing to schedule an appointment can do so online. Patients needing to cancel an appointment can reach us via the Contact Us form at https://www.mercyone.org. We continue to provide all care. In case of emergency, do not hesitate to go to the emergency room or call 911.