RN Case Manager Joyfully Helps Clients Find Long-Term Care

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For many individuals and their families, finding placement in a long-term care center is a difficult and exhausting process. Having the help of a dedicated RN case manager in these scenarios can be an immense blessing for them.

RN case managers, like Brenda Holm of Good Samaritan Society, understand the system and the struggles these families face. And for people like Brenda, filling the role is more than a job – it’s a satisfying way to serve others.

Brenda’s decades of work in long-term care

Brenda has spent most of her working life in long-term care, and she credits a lot of her success to her previous roles in the organization.

“I’ve done a little bit of everything, from floor nurse to minimum data set coordinator,” said Brenda. “I started out with long-term care at Sanford Health, and then later joined a joint venture between Sanford Health and Good Samaritan Society called Prospera before they decided to fully combine in 2017. I’m still a part of the same organization after 23 years.”

Starting out as an RN gave Brenda a good perspective on what it means to provide care. She has always believed it’s crucial to develop a trusting relationship with patients and their families so they can reach their shared goal.

“One of the things I like the most about my job is visiting with the potential resident and their family members,” said Brenda. “I love hearing their voices go from unsure to joyful and relieved. It’s my job to be a source of positivity for them, and by the end of conversations we end up forming a friendly bond with each other.”

These relationship-building moments encourage Brenda, and they help her approach the other aspects of her job with renewed energy.

How Brenda helps people get the care they need

Navigating the world of long-term care is no small task.

It requires diligence and a lot of specialized knowledge to understand the process and effectively communicate with regulators, officials and providers.

As an RN case manager for four Good Samaritan Society locations in the Bismarck-Mandan area of North Dakota, Brenda helps people in need find a safe long-term care solution. Because of the complexities of each case, her work can be difficult, but Brenda doesn’t like to back away from a challenge.

“Our clients come from a lot of care settings, whether it’s in acute care, at home, or in another facility,” said Brenda. “Sometimes they are unsure of what the next step is going to be for them and how they’re going to get care. Our job is to help meet the needs of these applicants and their families, to resolve their medical issues, and to improve their quality of life.”

Many families struggle to provide care to their loved ones, especially if their loved one has a lot of care needs or lives a long distance away from their family. Long-term care can bring an amazing sense of relief to the entire family, but overcoming the access barriers can be tough. Those barriers motivate Brenda to do everything she can to help her clients.

“I like helping people in their moment of need,” said Brenda. “Family members often act as caretakers, so if I can help them find a safe place for their loved one to live, I can help them just be a family member again. It gives me a great amount of satisfaction knowing we can help those people.”

What Brenda loves about working with her team

Having a dynamic and supportive team to work alongside is a huge benefit at any job, but when it comes to working in long-term care, it’s a necessity.

Throughout her 23 years at Sanford Health and Good Samaritan Society, Brenda has worked with outstanding coworkers who value her input and help her with anything she needs.

“It’s a great, positive environment. There’s so much teamwork,” said Brenda. “When I’m having a tough day, I know I can reach out to my coworkers for support, and on other days I get to pay it forward and help them, even if it isn’t related to work.”

Her team is great at what they do, and a lot of this success comes from their manager who serves as a voice of reason and key motivator.

“She has been such a great career builder for me,” said Brenda. “I want to stay here because we have great resources that help us be the best we can be.”

Above all, Brenda is extremely grateful for Good Samaritan Society, as well as the opportunities she’s been given.

“It’s an incredible honor to work for a faith-based organization that grounds itself in helping individuals and families holistically. We look at the whole person medically, emotionally and spiritually,” said Brenda. “I’m thankful I work for this organization, and I think my job is just awesome. God has blessed me beyond belief.”

Careers at the Good Samaritan Society have excellent pay, comprehensive benefits, and above all, the opportunity to serve residents and clients. If you’re looking for a rewarding career with plenty of room to grow, start exploring our open positions today at sanfordcareers.com/good-samaritan-society/.