Track and Follow up on Your Tests

Lab testing is one of three key areas (the others are referrals to specialists and missed/canceled appointments) where tracking and follow-up are vitally important. A retrospective study researched the frequency of patients not being informed of test results, concluding there was a 7.1 percent failure rate.2 Tracking and follow-up procedural safeguards can be implemented and have a large impact on potential liability claims.