Ask An Expert: Rodd Ahrenstorff, vCIO - KT Connections
Celebrating 25 years in business as a leading Managed Service Provider (MSP) , KT Connections has grown to over 45 employees serving the entire Midwest.
Delivering a wide array of solutions including information management, cyber & physical security, unified communications, smart conference rooms, and network cabling, we are dedicated to maximizing your technology investment allowing you to focus on business success.
In our discussions with prospects, similar questions come up and provide an opportunity to explain the value Managed IT Services can bring to an organization. Here are Rodd Ahrenstorff’s answers to five of the most FAQs:
1. What does a Managed Service Provider do?
An MSP assumes responsibility for information technology. It’s a strategic and pro-active service improving operations by delivering IT best-practices, a 24x7 helpdesk, vendor management, monitoring, consulting, and cyber/data protection through a team of experts with specialized knowledge and experience.
2. What kind of companies are good candidates for Managed IT Services?
Businesses of all sizes and industries use Managed IT Services for a variety of reasons so they can focus on the core business goals and maintain operational cost control. However, larger companies may use an MSP to augment in-house IT staff, allowing them to specialize in business applications, while the MSP handles infrastructure, helpdesk support, and strategic projects.
3. Are we too small for Managed IT Services?
Organizations with 10 – 75 employees often weigh partnering with an MSP versus the cost of paying a full-time IT employee, realizing a trusted MSP partner provides substantial benefits versus internal IT staff. You simply can’t hire a single IT resource with the expertise of an MSP that employs certified subject matter experts.
4. Are you focused on Cybersecurity?
Absolutely! We base our recommendations on the National Institute of Standards and Technology Cyber Security Framework. A mature MSP will employ continual process improvement, reviewing best practices ensuring cyber security protocols are followed with attestation reports to business principles.
5. How will I know if my MSP is benefiting my business?
We consider business benefits a guiding principle in our service delivery. Our Managed Service clients receive a periodic Business Review where your advisor will go over the details of prior service, including performance analytics, ticketing information, customer satisfaction results, project updates, asset management, and strategic advice. Our priority is to know the pulse of your company and understand business goals, so we can strategically advise, be proactive, and manage your IT optimally.
Contact information:
829 Quincy St.
Rapid City, SD 57701
United States
Website: https://www.ktconnections.com/
Phone: 1-888-891-4201
Email: rodd.ahrenstorff@ktconnections.com
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