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Jenna Thomsen Honored with National Henry Fiumelli Patient Advocate Award

Nov 18, 2020 10:25AM ● By MED Magazine

The National Association of Community Health Centers (NACHC) announced that Jenna Thomsen, Director of  Training and Technical Assistance at the Health Center Association of Nebraska (HCAN), will be awarded the Henry  Fiumelli Patient Advocate Award at its national conference, which is being held virtually this month. Established in  2008 in recognition of Henry Fiumelli’s immeasurable contributions to the health center movement, this award is  presented to an outstanding staff member of a NACHC-chartered State or Regional Primary Care Association who  exemplifies passion and commitment to improving the care and quality of life for health center patients. 

Jenna has served as the Director of Training and Technical Assistance at HCAN since 2016. In the five years Jenna  has been at HCAN, she has dedicated herself to expanding opportunities that enhance health centers’ operational,  patient and clinic growth. Jenna thrives at building relationships – from the C-suite to the front line staff – resulting in a level of trust and rapport with members that has fostered networking, not only among Nebraska  health centers, but across state lines.  

Jenna tackled the coordination of a patient satisfaction tool across multiple health centers, providing the  opportunity for health centers to benchmark not only internally but with their colleagues for the first time.  Building on her expertise from prior work in the patient experience field, Jenna developed a Nebraska-specific  process guide and worked with HCAN colleagues to tailor survey report cards for health centers to utilize in  provider meetings.  

Recognizing the profound impact Covid-19 has had on health center staff, Jenna also worked with one of our  Marketplace insurance providers to secure funding devoted solely to staff appreciation. The health centers were  able to support staff appreciation efforts with gift cards, snacks and catered lunches. A seemingly small gesture  can have a profound impact in the midst of crisis and Jenna was relentless in her pursuit of funding to support this  effort.  

“Nebraska’s community health centers serve on the front lines each and every day, ensuring every Nebraskan has  access to equitable health care. Jenna’s passion for serving the health centers and their patients is evident in how  she engages with health center staff, her HCAN teammates and state and national partners,” said Amy Behnke, CEO,  HCAN. “We are thrilled that she is being recognized for her valuable contribution to the health center movement.” 

The Health Center Association of Nebraska’s (HCAN) mission is to support Nebraska community health centers as  they provide comprehensive health care homes for the underserved. Nebraska’s seven community health centers  provide medical, dental and mental health services to nearly 115,000 people and have seventy service locations  across Nebraska. For more information about the community health centers, please visit hcanebraska.org.