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Brown Clinic Sustains National Recognition as a Patient-Centered Medical Home™

Mar 11, 2020 08:05PM ● By MED Editor
The National Committee for Quality Assurance (NCQA) announced that Brown Clinic of Watertown, SD has again received the NCQA Patient-Centered Medical Home™ recognition, for demonstrating that as a patient’s primary care team, it coordinates and communicates with other care professionals and specialists in a structured and timely manner. 
“It is such an honor for Brown Clinic to be recognized by the NCQA again this year,” says Jim Vachal, Brown Clinic’s Chief Administrative Officer. “Our commitment to our patients pushes us to always be innovative in our care here. Receiving the Patient-Centered Medical Home™ recognition assures us that our efforts are in the right place.”
Patient-Centered Medical Home is a roadmap for delivering evidence-based, patient-centered care that focuses on closing care gaps to ensure that relevant patient information is connected with the primary care physician. Its requirements also support communication with secondary providers, for patients receiving long-term specialty care. 
“NCQA Patient-Centered Medical Home Recognition expands best practices in the delivery of high-quality care by connecting care across the medical home neighborhood,” says NCQA president, Margaret E. O’Kane. “Recognition shows that Brown Clinic has the tools, systems, and resources to provide its patients with the right care, while ensuring that care is communicated clearly and efficiently with the team of clinicians charged to manage their overall health.”
To earn recognition, which is valid for one year, Brown Clinic earned the necessary scores across five standards and their corresponding elements. The standards examine:

Connecting with secondary and specialty care providers on a patients' care team.
Identifying patient needs: The site directs patients to appropriate providers, when necessary.
Patient care and support: The site uses evidence-based decision support in care delivery, collaborates with patients to make care decisions and delivers culturally and linguistically appropriate services.
System capabilities: The site uses electronic systems to collect data and execute specific tasks.
Measure and improve performance: The site systematically monitors performance and carries out activities to improve clinical outcomes and patient experience.
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