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Black Hills Surgical Hospital Nationally Recognized for Excellence in Patient Safety and Patient Experience

May 21, 2019 10:32AM ● By Alyssa McGinnis

Black Hills Surgical Hospital announces being recognized for two distinctions in quality excellence from Healthgrades: the Healthgrades 2019 Patient Safety Excellence Award and the Healthgrades 2019 Outstanding Patient Experience Award. Released annually by Healthgrades, the leading online resource for information about physicians and hospitals, these awards recognize the elite 77 hospitals out of just over 4,500 hospitals evaluated for patient safety and patient experience that achieve both distinctions.

Black Hills Surgical Hospital is among the top 2% of eligible hospitals in the nation to receive both awards and  recognizes  excellent performance in safeguarding patients from serious, potentially preventable complications, as well as providing a positive experience for patients during their hospital stay. Only two South Dakota hospitals received the patient safety award in 2019.  Both hospitals are physician owned and BHSH is the only West River hospital to receive the award.  

Healthgrades 2019 Patient Safety Excellence Award

During the study period (2015 to 2017), Healthgrades 2019 Patient Safety Excellence Award recipient hospitals demonstrated excellent performance in safety provided for patients in the Medicare population, as measured by objective outcomes (risk-adjusted patient safety indicator rates) for 14 patient safety indicators defined by the Agency for Healthcare Research and Quality (AHRQ). 

If all hospitals in the country performed at the level of award recipients for each of the 14 Patient Safety Indicators evaluated by AHRQ, 127,667 patient safety events could have been avoided. In addition, Healthgrades found that patients treated in hospitals receiving the Patient Safety Excellence Award were, as compared to patients at non-recipients hospitals, on average*:

·       55.9% less likely to experience an accidental cut, puncture, perforation or hemorrhage during medical care.

·       50.9% less likely to experience a collapsed lung due to a procedure or surgery in or around the chest.

·       64.4% less likely to experience pressure sores or bed sores acquired in the hospital.

·       57% less likely to experience catheter-related bloodstream infections acquired at the hospital.

“We are honored to be recognized for providing exceptional patient safety and experience. This recognition is a testament to the quality service and safety Black Hills Surgical Hospital provides to our guests and the community,” said Jack Kaup, Chief Executive Officer of Black Hills Surgical Hospital. “Safety and experience are the two biggest factors people consider when making their healthcare choices and we’re proud of our staff and physicians for continuing to provide a truly  outstanding healthcare experience with exceptional outcomes.” 

“Patient experience and patient safety go hand in hand, and we’re proud to recogonize the hospitals that make both a top priority in order to provide patients with the best care possible,” said Brad Bowman, MD., Chief Medical Officer of Healthgrades. “Consumers will in turn be able to use this information to feel confident when making important decisions about where they receive care.”

Healthgrades 2019 Outstanding Patient Experience Award

In addition to being recognized as one of Healthgrades 2019 Patient Safety Excellence Award recipients, Black Hills Surgical Hospital also out-performed peer hospitals in providing outstanding patient experience. 

Healthgrades evaluated performance by applying a scoring methodology to 9 patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to factors such as provider communication and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.

*Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award methodology which is based primarily on AHRQ technical specifications (Version 5e and 2018) to MedPAR data for years 2015 through 2017 and represent 3-year estimates for Medicare patients only.