Nutrition and Foodservice Education Foundation Announces 2019 Foodservice Department of the Year Award
Apr 11, 2019 02:22PM
● By Alyssa McGinnis
The Nutrition and Foodservice Education Foundation (NFEF), the philanthropic arm of the Association of Nutrition & Foodservice Professionals (ANFP), has announced the recipient of the 2019 Foodservice Department of the Year Award.
The purpose of this award is to recognize and honor an entire team for innovative practices or excellence in foodservice management. Nominees are evaluated in the following 4 areas:
Teamwork – How well department staff members communicate, cooperate and work together to make the department collectively greater than the sum of its multiple functions.
Innovation – How the department approaches day-to-day operations for internal customers that highlights and reinforces its importance to the organization.
Customer service – How the department’s operational activities directly and indirectly influence high- quality service. How the department contributes to the well-being of their clients, residents, or patients.
Operational Contribution – How specifically the department has contributed to the overall operation of the organization. (This could include financial operations, enhanced marketing efforts, staffing, surveys, etc.)
This foodservice department chosen to receive this prestigious award due to their contributions in the established areas of foodservice management is Sioux Falls Specialty Hospital located in Sioux Falls, South Dakota.
The staff at Sioux Falls Specialty Hospital strive to have an open line of communication at all times in order to create a successful department. Each week, they huddle together and are encouraged to share concerns, express areas needing improvement, and share positive aspects of the department. Open communication is key to an effective work environment, allowing individuals to better understand one another and make departmental improvements.
The department’s day-to-day operations impact the overall patient satisfaction rate by the level of patient care. The foodservice department delivers patients’ food trays with quality, five-star rated meals. Each tray is presented with a small vase of flowers and a wrapped cloth napkin to add a special touch.
Staff developed a take-home care package for patients to enjoy an easy, at-home meal while recovering from surgery. This care package includes soup, an assortment of snacks, bottled water, and silverware packets - all nestled in a Sioux Falls Specialty Hospital branded cooler.
The mission of Sioux Falls Specialty Hospital is PRIDE. Personalized - Responsive - Innovative Care - Dedicated to Excellence.
One of the main goals in the hospitality department is to maintain a high standard in meal preparation. In 2018, the per patient day (PPD) cost decreased by nearly 37 percent. This decrease is attributed to the efforts made in changing to a room-service style option. Additionally, food procurement, production costs, and waste were significantly reduced.
Team work has specifically impacted the overall operation of this department and is reflected in state and national surveys. This foodservice department has received 100 percent food scores for four consecutive years and passed state inspections with zero deficiencies. With minor changes to food distributors, the foodservice department is now able to maintain cost-effective and long-term business goals, saving $35,000 in operations annually.
Sioux Falls Specialty Hospital foodservice department prides themselves on being one of 37 five-star rated hospitals in the country and their exceptional patient care.