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Sanford’s New Moorhead Campus First to Use Real-Time Operational Intelligence

Mar 31, 2014 06:46PM ● By MED Magazine

When the new Sanford Health Moorhead Campus opened its doors in early March, it became the first Sanford location to go live with the new InSites model of patient care. In this new model, patients arriving at the clinic will bypass the waiting room and go directly to their assigned exam room where nurses, physicians, and lab technicians come to them versus them making their way around to different service locations.

Sanford Health has selected Fargo-based Intelligent InSites to develop a real-time, enterprise-wide solution to help improve operational efficiency, quality and patient experience.  The $30 million solution supports Sanford’s objectives to decrease operational costs, reduce delays in patient care, and increase clinical efficiencies and staffing productivity over the next several years.  InSites will deliver real-time, in-the-moment information at all steps of the patient care experience.

Sanford’s implementation of the Intelligent InSites software takes in real-time location data and uses it to provide intelligence in the form of tasks and notifications, visualized locations of people and equipment on map views, and in-depth analytics and reporting showing utilization, duration of equipment or people in various statuses, and so on. This data will provide Sanford with unprecedented visibility, analytics, and intelligence into its operational processes.  Initial uses include asset management, temperature monitoring, ambulatory workflow, and operating room workflow.  Future uses may include emergency department workflow, hand hygiene monitoring, and inpatient workflows.

In the hospital, initially the focus will be on asset management, temperature monitoring and patient flow. Eventually, the technology will be integrated into the day-to-day activities. This might include personalized mobile apps to help caregivers prioritize rounds and track progress against department goals like time at bedside or call light responsiveness. For hospital patients, it could include automatically-updated view boards that show them their care team, tell them what to expect for the day, and even let them know when the lunch cart arrives on the floor.For the majority of Sanford staff, this technology is “hands-free,” meaning it doesn’t require entering information on a keyboard.

The InSites system is being installed over the next several months at the Fargo and Sioux Falls Medical Centers. Others will begin in late spring. Additional locations added in later phases will include Thief River Falls, Bismarck, Bemidji, Worthington, Dickinson, and Aberdeen.