Track and Follow up on Your Tests
By: Jeremy Wale
Lab testing is one of three key areas (the others are referrals to specialists and missed/canceled appointments) where tracking and follow-up are vitally important. A retrospective study researched the frequency of patients not being informed of test results, concluding there was a 7.1 percent failure rate.2 Tracking and follow-up procedural safeguards can be implemented and have a large impact on potential liability claims.
A reliable test tracking and follow-up system ensures the following steps occur:
1. The test is performed.
2. The results are reported to the practice.
4. The results are communicated to the patient.
5. The results are properly filed in the patient’s chart.
6. The results are acted upon when necessary.
Here are some suggestions for improving your process:
● Route all test results to the ordering physician for review. Procedures to ensure the ordering physician receives each and every test result can help lessen the risk of a result “falling through the cracks.” Something as simple as a log book or email notification can help facilitate physician review.
● Ask the ordering physician to review and sign off on each ordered test result. Physicians order lab tests for specific reasons; physicians are encouraged to sign or initial each test result following review.
● Notify your patients. Several practices notify patients only when there is an abnormal result. Some practices choose to send a letter for normal results and call the patient for abnormal results. Others call patients with all results. In today’s technology-driven world, an email may be appropriate for normal results, or an email directing patients to a portal where results can be reviewed. Patient notification of all test results is advised—however your practice chooses to do so.
Ensuring all tests ordered by your physicians are handled in a consistent manner will help avoid tracking and follow-up errors. Develop a system that works within the context of your practice, and follow these protocols with every patient—helping to effectively and efficiently stay on top of test results.
1. “PIAA Closed Claims Comparative: A comprehensive analysis of medical professional liability data reported to the PIAA Data Sharing Project,” 2015 Edition.
2. Casalino, L.P., et al., “Frequency of Failure to Inform Patients of Clinically Significant Outpatient Test Results.” Archives of Internal Medicine 169 (2009): 1123-9.
Jeremy Wale is a licensed attorney and a Risk Resource Advisor for ProAssurance.